FAQ

Frequently Asked Questions

What is your processing and shipping time?

Orders are processed within 3–5 business days unless otherwise stated.Once shipped, delivery typically takes 2–5 business days depending on the selected shipping method and destination.Tracking information is provided once your order has shipped.

 

What is the difference between virgin hair and raw hair?

Virgin hair is gently processed for texture consistency while maintaining cuticle integrity.Raw hair is completely unprocessed and sourced from a single donor, offering the most natural texture, density, and longevity.

Is your hair 100% human hair?

Yes. Our hair is 100% human hair and can be heat styled and colored with proper care.

Are your cosmetics and skincare products safe to use?

Our cosmetics and skincare products are carefully formulated and curated for everyday use.Full ingredient details are listed on each product page.We recommend performing a patch test prior to full application.

How does loungewear sizing run? Is it tall or short girl friendly?

Our loungewear is designed with a relaxed, flattering fit.Each piece is created to complement a range of body types and heights.Detailed size guides are provided on each product page to help you find your best fit.

Do you accept returns or exchanges?

Due to the nature of our products, all sales are final.If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

How can I contact customer care?

For all inquiries, please email info@maisoncerisette.com.Our team responds within 24–48 business hours.